The School Term starts soon, I have not received information regarding my stop, pickup time or invoice. What should I do?

Your timetable information, Bulletin to parents and Invoice will be on it's way via email. Please check your Junk folder in the first instance. If you have not had any correspondence from us by Friday Jan 26th, 2024 please check in by email australiner@bigpond.com

I haven't received a Timetable by email yet - where can I find it?

Please visit this link: to view the most current timetables. These can be subject to change so please double check before the first day of term.

When do I need to pay my account? Can my child board the bus prior to payment?

Prompt payment is always appreciated. It helps keep our school runs funded and operating. As our runs are not subsidized by the college we rely on your assistance and support to make the service viable. Sometimes invoices can arrive to you later than we anticipate so we always give you a sensible window to pay your account. You can use the service prior to payment, we just ask that you pay your account by the due date on your invoice. If you are having trouble paying or need assistance please email Georgina: accounts@australiner.com - we are here to help wherever possible. If you have a large outstanding balance that has not been rectified without a valid reason we will refuse travel until this is paid up to date.

I received the Invoice or an email and my travel plan does not look right. Who do I speak with?

For any account related enquiries regarding payment, incorrect invoice amount, invoice errors or problems please contact Georgina: accounts@australiner.com. For all other matters related to change in travel plans, cancellation of service or modification to your bus travel contact James or Peter in the office: australiner@bigpond.com . Using the correct channel will ensure a speedy resolution.

I need to change my travel arrangements part way through the Term can I do this?

We are happy to assist in changing stops or your travel plans. Email australiner@bigpond.com. Please allow a minimum of 1 week notice to enact a change.

My child is only using the bus a few times a week, is there a discount available?

There are no discounts available for part utilization of travel. The ticket is purchased on a 'Per Term' basis which allows you use of the service for the term period. Our school service is demand responsive and funded by you - our customers. The service is not subsidized by the College so by making that commitment for the term you are ensuring the continued viability of the bus service for all students into the future.

How will my child know which bus to board?

All our Avila buses are signed with an 'A' letter designation on a YELLOW SIGN in the windscreen. It will have one of the following: A1 (Rowville Nth inc. Major Cres, Carrington Estate, Sovereign Crest, Silkwood Estate). A2 (Timbertop, All Rowville, Lysterfield, Garnett Rd Mulgrave, Wheelers Hill, Mt Waverley) & A3 (Endeavour Hills, Dandenong North, Jacksons Rd Mulgrave, Wellington Rd & Blackburn Rd). Usually the bus will be Australiner branded but not always, so look out for the yellow sign! If your child has any doubt about which bus to be on they can speak to any of our friendly driver crew who will seek assistance from a member of college staff or point them in the right direction.

At school where and what time do the buses board from in the afternoon?

All Avila services board and depart from the bus bays in Charles St along the front of the college at 15:35 (3:35pm) each day. Where operationally possible on Fridays the buses will depart at 15:15 (3:15pm) due to an earlier finish time, however this cannot be guaranteed every week.

What time do we need to be at our stop in the morning?

We ask that you are waiting at the stop 5 minutes prior to advertised departure time to avoid any possibility of missing the bus.

The bus has not arrived at my stop! What should I do?

We always request that all students REMAIN at your stop if not accompanied by adult. Even in the rare case of a breakdown or late bus - a bus will always arrive at your stop unless you are informed otherwise directly by the company or college. This is the safest course of action.

We are not going to be travelling on the bus for a few days, do I need to let you know?

There is no requirement to let us know if your child is not travelling for a day or so. For periods around a week or more, or if you are cancelling your ticket it would be much appreciated if you can let us know by email: australiner@bigpond.com

If we miss the bus can we use another stop?

It is ok to utilize another published stop on the route if you require, however if you are finding yourself frequently needing to use an alternative stop please let us know so we know to expect you there. Please never attempt to drive in front of or halt the bus with your vehicle or person to avoid any risk of accident or injury.