Travel for our new passengers, particularly our new Year 7 students can be a daunting experience to start with. Whilst it becomes easy and routine after a couple of days we understand the anxiety that comes from transitioning to high school so we have compiled some of the most Frequently Asked Questions which will hopefully help make the experience as smooth as possible and so you know what to expect from day one.
If you can't find what you're looking for here please contact us by email. For Account Enquires contact Georgina: accounts@australiner.com
for everything else contact Peter or James: australiner@bigpond.com
The School Term starts soon, I have not received information regarding my stop, pickup time or invoice. What should I do?
Your timetable information, Bulletin to parents and Invoice will be on it's way via email. Please check your Junk folder in the first instance. If you have not had any correspondence from us by Friday Jan 26th, 2024 please check in by email australiner@bigpond.com
I received the Invoice or an email and my travel plan does not look right. Who do I speak with?
For any account related enquiries regarding payment, incorrect invoice amount, invoice errors or problems please contact Georgina: accounts@australiner.com. For all other matters related to change in travel plans, cancellation of service or modification to your bus travel contact James or Peter in the office: australiner@bigpond.com . Using the correct channel will ensure a speedy resolution.
I need to change my travel arrangements part way through the Term can I do this?
We are happy to assist in changing stops or your travel plans. Email australiner@bigpond.com. Please allow a minimum of 1 week notice to enact a change.
At school where and what time do the buses board from in the afternoon?
All Mazenod bus services depart from the bus bays on Kernot Ave 14:45 (2:45pm) Monday and 15:25 (3:25pm) Tuesday - Friday
What time do we need to be at our stop in the morning?
We ask that you are waiting at the stop 5 minutes prior to advertised departure time to avoid any possibility of missing the bus.
The bus has not arrived at my stop! What should I do?
We always request that all students REMAIN at your stop if not accompanied by adult. Even in the rare case of a breakdown or late bus - a bus will always arrive at your stop unless you are informed otherwise directly by the company or college. This is the safest course of action.
If we miss the bus can we use another stop?
It is ok to utilize another published stop on the route if you require, however if you are finding yourself frequently needing to use an alternative stop please let us know so we know to expect you there. Please never attempt to drive in front of or halt the bus with your vehicle or person to avoid any risk of accident or injury.